Why not leverage FONEX expertise and our service capabilities to benefit your business success?

Backed by years of industry experience and in-house expertise, FONEX provides a range of after-sales services that aim to simplify your day-to-day business operations.

The FONEXCare team is here to help you to fill any gap that you have and support your continued business success. With a variety of customizable technical and logistic services, take advantage of FONEXCare to help you deliver timely services to your customer with even greater efficiencies.



No worries, all of the Basic services are automatically included with any product purchased from FONEX.

Basic includes:

  • Order status and tracking
  • Brokerage handling
  • FOB FONEX Montreal depot
  • Customer equipment records
  • DOA advance replacements
  • Fault confirmation
  • Post vendor repair verification
  • Warranty administration


Looking for greater savings? The Plus package is designed to offer value-added services to increase the quality, availability and support of all products purchased from FONEX.

Plus includes:

  • Basic package +
  • FOB destination
  • Visual inspection
  • DOA filtering
  • Pre-shipment testing
  • Revision level compliance


Do you need a high level of availability and efficiency? Then, the Premium package is for you. Take advantage of all of the FONEXCare services we offer which you can tailor to your specific needs.

Premium includes:

  • Basic package +
  • Plus package +
  • 24/7 hotline support with a guaranteed a call back within 2 hours

À la carte

To help support and simplify your business operations, à la carte value-added services can be added to any package you choose.

  • Reserve of spares
  • Inventory management
  • On-site technical support and installation
  • Customer training
  • Equipment commissioning
  • Equipment configuration

Contact a Specialist to learn more about FONEXCare